FAQs

Frequently Asked Questions

Q1. How long does shipping take?
A: International shipping usually takes 7–21 business days depending on your location.

Q2. How can I track my order?
A: Once your order is shipped, we will send you a tracking number by email.

Q3. Can I cancel or change my order?
A: Orders can be canceled or modified within 12 hours after placing the order.

Q4. What should I do if I receive a defective item?
A: Please contact us with a photo of the defect within 7 days of receipt.

Q5. Are photocards and albums official?
A: Yes! All our products are 100% official and sourced directly from Korea.